Frequently Asked Stairlift Questions

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ABOUT BM STAIRLIFTS
From our experience, BM Stairlifts suggest that before deciding which company to use, you should establish the following:

  • - Are the company reputable?
  • - Will they carry out the work themselves using trained engineers employed by them?
  • - Who will take responsibility of the stairlift after-care service?
  • - Is there a 24 hour call out service in the event of a breakdown?

Our aftersales service is one of our main selling points as we provide 24-hour 7 day a week callout facility by our engineers.
BM Stairlifts have been in business for over 10 years. Director Brian Cooper has been in the stairlift industry for more than 20 years.
All our engineers are fully qualified with numerous years’ experience fitting stairlifts. Our engineers are extensively trained by our stairlift manufacturers in each specific stairlift we supply.
BM Stairlifts have recently relocated our head office and the showroom is currently under construction, however we have our stairlifts on display in several locations including, The Royal Hospital Donnybrook, St Marys Hospital, Phoenix Park, St Colmcilles Hospital, Loughlinstown and The Incorporated Orthopaedic Hospital of Ireland, Clontarf. We can arrange for you to try out our different stairlifts at any of these locations.

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STAIRLIFT INSTALLATION & DELIVERY

A straight stairlift can be supplied and fitted within a day or two. If you require a curved stairlift, it will take approximately three weeks from date of order.
Installation of a stairlift takes between 3-4 hours. If a step alteration is required or a relocation of a radiator, we often send the carpenter/plumber in prior to sending our engineers.
A stairlift bolted and secured to the steps of the stairs. the side of stairs is determined by which is more suitable and allows most clearing for users.
Yes, if there is a door at the bottom of the stairs, we would install a stairlift with a powered folding hinge rail, which would automatically fold up out of the way, allowing clearance at the bottom. If there is a radiator at the bottom, we would have it relocated.
Stairlifts are secured into the steps of the stairs, therefore there will be no damage to walls or need to re-paint. However, if you are thinking of getting a new carpet down on stairs and landing, we would always advise doing so before installation. This avoids having to take the lift out in future saving you money in the future.
Our stairlifts are the most slimline available on the market and fit all kinds of stairs, even if your stairs are exceptionally narrow, there are always options to get you upstairs!
Yes, our curved stairlifts are made to order and precisely fit your stairs therefore it does not matter how many turns there are on your staircase.
Yes, all our stairlifts are the most slimline lifts available on the market. The stairlifts fold away neatly, providing ample space for other people to continue using the stairs as normal.

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STAIRLIFT PRICES

No, all our surveys and quotes are free of charge with no obligation to buy.
The price of a stairlift can vary depending on the type of stairs you have and the features required to suit your individual needs. As a guide, our straight stairlifts start at €1800 + VAT @ 13.5%, and curved stairlifts start at €5000 + VAT @ 13.5%.

BM STAIRLIFTS PRICE PROMISE: If you have been quoted less by another company for the same stairlift, BM Stairlifts promise to offer you a better deal. (Terms and conditions apply.) Read our guide to stairlift prices in Ireland >>>
No, stairlifts are not expensive to run whatsoever. The electricity cost incurred from a stairlift is minimal and would be the same as charging your mobile phone.
You can pay by any means - cash, cheque, bank draft and all Visa and Mastercard payments.
No, we don’t provide finance, however, there are grants available to help with the cost of a stairlift, for those with an income under €60,000 per year. We at BM Stairlifts can guide you through the entire application process. VAT is also entirely refundable from the Revenue Commissioner and only takes a few weeks for a full refund to get to you.
No, you would never be under any obligation, however, we will keep your quotation on file if you do decide to go with us in the future as many people like to take the time to think about it.

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RECONDITIONED & SECOND HAND STAIRLIFTS

Yes, we sell reconditioned stairlifts, all our reconditioned stairlifts are less than two years old and come with a full one year parts and labour warranty, giving you peace of mind.
Yes, reconditioned stairlifts come with a one-year parts and labour warranty. We also offer you a chance to extend your warranty with our service contract plans.
We sometimes buy back a stairlift if we have previously installed it and it was relatively new and pending inspection. Please phone us if you have a lift you would like removed.

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STAIRLIFT FEATURES & OPTIONS

Our qualified stairlift technicians will advise you on the most suitable lift for your needs. They will consider your height, weight and disabilities and go through all your options with you. Often people will have an Occupational Therapist report, which essentially will be a report outlining your needs and we will comply to this.
We supply heavy duty stairlifts that can cater for up to 30st.
All stairlifts are set to a maximum safety speed and retractable seat belts to ensure your safety always.
Yes, there are a range of assorted colours available depending on which type of lift you choose. The standard colour is a neutral beige colour to suit any home.

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USING A STAIRLIFT

Our engineers will provide you with a detailed demonstration when they have installed the stairlift. They will answer any questions you have and provide you with a manual to keep, should you need to refer to it in the future.
Stairlifts are extremely user friendly, you can control the seat using a remote control, like using a remote for the TV.
No, there is a low noise when using the stairlift, however this is minimal.
All stairlifts are battery driven, you will get up to two days if the power goes. Batteries can last up to 5 or 6 years. A set of batteries cost €80.
If you require the stairlift to travel to you, be it top or bottom, you can simply use the remote control to send the stairlift back up the stairs. All stairlifts come with two remote controls for you to have one upstairs and downstairs.
It is not advisable to leave your stairlift off charge, if you do this will deplete the batteries and they will need replacement, incurring a call-out charge.

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WARRANTY, SERVICE & REPAIR

Yes, all new stairlifts come with a two-year parts and labour warranty cover. All reconditioned lifts come with a one-year parts and labour warranty cover. If you decide to rent a lift and something goes wrong you are also fully covered.
All our new stairlifts come with a two-year parts and labour warranty, this would cover any broken parts free of charge. However, regardless of if you still have warranty on your lift or not we can repair and replace any parts you may need. We often call out and repair stairlifts that other companies have previously installed regardless of makes and models.
We offer a nationwide breakdown service to all of our clients. Should your stairlift break down we promise to be with our clients within 24 hours. We have a 24/7 breakdown phoneline so you will always have peace of mind if you buy a stairlift from BM Stairlifts.
We offer one, two and three-year service contracts, covering both parts and labour for straight and curved stairlifts.
Yes, we service and repair many lifts we did not install. We pride ourselves on our aftercare services and this is extended to people who have not bought directly from us.
It is not advisable to leave your stairlift off charge, if you do this will deplete the batteries and they will need replacement, incurring a call-out charge.
Yes, reconditioned stairlifts come with a one-year parts and labour warranty. We also offer you a chance to extend your warranty with our service contract plans.

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